Core Policy

What is a Core?

  • A core is the old unit, which was replaced by the new or rebuilt item.
  • Many replacement parts such as pumps, injectors, turbochargers and high pressure oil pumps have a core charge that is associated with the part. All cores must be like for like and include all parts and pieces that were received on your replacement product.
  • All cores must be returned in rebuildable condition to receive full credit.

Core Condition

  • No core credit will be issued for cores that have been in a fire, disassembled, or severely damaged or broken.
  • Partial core credit may be issued for cores that have a seized head and rotor, cracked housings, contamination (water, biodiesel, waste vegetable oil, etc), or missing parts or pieces.

Core Return Procedure

  1. Drain all fluids (oil, fuel, etc.) before the core is returned.
  2. Use all plastic plugs and caps received on the replacement item on the return core.
  3. Wrap in sturdy plastic bag to prevent leakage. Any wet packages may result in damaged or denied packages.
  4. Pack the core in the original box. Be sure to use any cardboard braces or internal cushioning provided.
  5. Include a copy of the purchase invoice in the original box.
  6. Apply the shipping return label over the original shipping label on the external package. The item must be shipped using the return service label for free return freight.
  7. Drop off the core at a local Purolator store or drop location.
  8. If for any reason you are shipping the core back to Diesel Parts Canada using any method other than the return service label provided please e-mail the tracking number and invoice number to cores@dieselpartscanada.ca

Core Return Timeline

  • If the core is returned within 30 days, a full refund of the core charge will be issued to the customer
  • If the core is returned after 30 days a full refund of the core charge minus 10% will be issued to the customer.
  • If the core is returned after 60 days 50% of the core charge will be refunded.
  • If the core is returned after 90 days we reserve the right to deny or refund up to 50% of the core charge.